In compliance with the obligations established in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, you are provided with information regarding the processing of your personal data:

Who is responsible for the processing of your data?
AGRO-TURISMO AMAIDO, SL. CIF: B33508680
Address: FINCA AMAIDO, S/N 33774, SAN TIRSO DE ABRES.
Phone: 985476394
Mail: amaido@amaido.com
Web: www.amaido.com

You can go in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time.
We recommend that you review it, and if you have registered and access your account or profile, you will be informed of the modifications.

If you are one of the following groups, consult the information:

• GUESTS

For what purposes are we going to process your personal data?
We inform you that your data will be processed for the purpose of managing your reservation, your stay at the hotel and guaranteeing payment of the expenses derived from said stay.
Your data will be communicated to the Security Forces and Bodies in compliance with the provisions of current legislation, as well as to the travel agencies or operators involved.
The data will be kept for at least 6 years in compliance with tax, commercial, consumer and traveler registration regulations.

What is the legitimacy for the processing of your data?
The legal basis is your consent.

•CONTACTS FROM THE WEBSITE OR EMAIL
What data do we collect through the Website?
We can treat your IP, what operating system or browser you use, and even the duration of your visit, anonymously. If you provide us with information in the contact form, you will identify yourself so that we can contact you, if necessary.

For what purposes are we going to process your personal data?
• Answer your questions, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Carry out analysis and improvements on the Web, on our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill in a form and click on the send button, doing so will necessarily imply that you have been informed and have expressly granted your consent to the content. of the clause attached to said form or acceptance of the privacy policy.

All our forms have the * symbol in the mandatory data. If you do not provide these fields, or do not mark the acceptance checkbox of the privacy policy, the sending of the information will not be allowed. It normally has the following formula: □ I am over 14 and I have read and accept the Privacy Policy.

• NEWSLETTER CONTACTS
What data do we collect through the newsletter?
On the Web, it is allowed to subscribe to the Newsletter, if you provide us with an email address, to which it will be sent.
We will only store your email in our database, and we will proceed to send you emails periodically, until you request to unsubscribe, or we stop sending emails.
You will always have the option to unsubscribe, in any communication.

For what purposes are we going to process your personal data?
• Manage the requested service.
• Information by electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Carry out analysis and improvements in sending mailings, to improve our commercial strategy.

What is the legitimacy for the processing of your data?
Acceptance and consent of the interested party: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter.
If you do not mark the acceptance checkbox of the privacy policy, the sending of the information will not be allowed. It normally has the following formula: □ I am over 14 and I have read and accept the Privacy Policy.

• CUSTOMERS
For what purposes are we going to process your personal data?
• Preparation of the budget and monitoring it through communications between both parties.
• Information by electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services carried out by the Responsible.
• Billing and declaration of the appropriate taxes.
• Carry out the corresponding transactions.
• Control and recovery procedures.

• SUPPLIERS
For what purposes are we going to process your personal data?
• Information by electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services carried out by the Responsible.
• Billing.
• Carry out the corresponding transactions.
• Billing and declaration of timely taxes.
• Control and recovery procedures.

What is the legitimacy for the processing of your data?
The legal basis is the acceptance of a contractual relationship, or failing that your consent when contacting us or offering us your products in any way.

• SOCIAL NETWORK CONTACTS
For what purposes are we going to process your personal data?
• Answer your questions, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Relate to you and create a community of followers.

What is the legitimacy for the processing of your data?
The acceptance of a contractual relationship in the corresponding social network environment, and in accordance with its Privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf
Instagram https://help.instagram.com/155833707900388
Twitter http://twitter.com/privacy
Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest https://about.pinterest.com/es/privacy-policy
Youtube http://www.google.com/intl/es/policies/privacy/

How long will we keep personal data?
We can only consult or delete your data in a restricted way by having a specific profile. We will treat them for as long as you let us by following us, being friends or clicking ‘like’, ‘follow’ or similar buttons. Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

• JOB SEEKERS
For what purposes are we going to process your personal data?
• Organization of selection processes for hiring employees.
• Call you for job interviews and evaluate your candidacy.
• If you have given us your consent, we may transfer it to collaborating or related companies, with the sole objective of helping you find employment.
• If you mark the checkbox of acceptance of the privacy policy, you give us your consent to transfer your employment application to the entities that make up the group of companies with the aim of including you in their personnel selection processes. Likewise, we inform you that
after one year from the receipt of your curriculum vitae, we will proceed to its secure destruction.

What is the legitimacy for the processing of your data?
The legal basis is your unequivocal consent, when sending us your CV.

Do we include personal data of third parties?
No, as a general rule we only process the data provided to us by the owners. If you provide us with data from third parties, you must first inform and request their consent from said people, or otherwise you exempt us from any responsibility for non-compliance with this requirement.

And data of minors?
We do not process data of children under 14 years of age. Therefore, please refrain from providing them if you are not of that age or, where appropriate, from providing data from third parties who do not have the aforementioned age. AGRO-TURISMO AMAIDO, SL is exempt from any liability for non-compliance with this provision.

Will we make communications by electronic means?
• They will only be carried out to manage your request, if it is one of the means of contact that you have provided us.
• If we make commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?
You can rest easy: We have adopted an optimal level of protection of the Personal Data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid loss, misuse, alteration, unauthorized access and Theft of Personal Data.

To which recipients will your data be communicated?
Your data will not be transferred to third parties, except legal obligation. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial entities for collection of the service provided or product acquired, as well as to those responsible for the processing necessary for the execution of the agreement.
In the case of purchase or payment, if you choose an application, website, platform, bank card, or some other online service, your data will be transferred to that platform or processed in its environment, always with maximum security.
When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that requires them to maintain the same level of privacy as us.

What Rights do you have?
• To know if we are processing your data or not.
• To access your personal data.
• To request rectification of your data if it is inaccurate.
• To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent granted.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
• To carry your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge that you designate for us. It is only valid in certain cases.
• To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not served you correctly.
• To revoke consent for any treatment to which you have consented, at any time. If you modify any data, we appreciate you letting us know so we can keep it updated.

Do you want a form for the exercise of Rights?
• We have forms for exercising your rights, ask us by email or if you prefer, you can use those prepared by the Spanish Agency for Data Protection or third parties.
• These forms must be signed electronically or be accompanied by a photocopy of the DNI.
• If someone represents you, you must attach a copy of your ID, or sign it with your electronic signature.
• The forms can be presented in person, sent by letter or by mail to the address of the person in charge at the beginning of this text.

How long does it take us to respond to the Exercise of Rights?
It depends on the law, but a maximum of one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we treat cookies?
If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.

How long will we keep your personal data?
• Personal data will be kept as long as you remain connected with us.
• Once you unlink, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them in accordance with the statute of limitations for judicial actions.
• The data processed will be kept as long as the aforementioned legal terms do not expire, if there is a legal maintenance obligation, or if that legal term does not exist, until the interested party requests its deletion or revokes the consent granted.
• We will maintain all information and communications related to your purchase or the provision of our service, while the guarantees of the products or services last, to address possible claims.

ACQUISITION OF SERVICES THROUGH THE WEB
The purpose of online reservation services is to reserve a Cabin at the Camping, Mansion or Camping Plot. The use of this service will imply full and unreserved acceptance as well as the validity of each and every one of the general terms or conditions
– which will be considered automatically incorporated into the contract signed with the Camping, without its transcription being necessary. written therein
– included in the latest updated version of these general terms and/or conditions.

• Reservation procedure:
Reservation is understood to be the request for places 24 hours in advance.

The owners of the tourism camps may require clients who reserve a place to make an advance payment of the price, which will be understood as the amount resulting from the services provided; This signal may reach a maximum of 50% of the amount resulting from the places and number of days for which the reservation is made.

When formalizing the entry, the total number of days requested will be paid.

When using the service, the user will receive a confirmation email that will include confirmation that their purchase order is in the process of being confirmed. If you are a consumer, once the charge corresponding to your reservation has been made, you will receive an email confirming it. This email serves as proof of your reservation.

• Cancellations: (According to RD 280/2007 Regulation of Tourism Camps)
At any time the person who made a reservation may withdraw from it, having the right to a refund of the amounts paid.
Notwithstanding the foregoing, when the withdrawal is communicated more than seven and less than fifteen days in advance of the date indicated for occupancy, the owner of the establishment may withhold 50% of the amount of the deposit, or the entire amount of the deposit if the communication is made within a period of seven days prior to said date

If the person who made the reservation does not arrive at the campsite before 20:00 on the day indicated for the beginning of the stay, it will be understood as cancelled.

• Payments
AGRO-TURISMO AMAIDO, SL offers you the following payment method.

Payment by Transfer: You can make a bank transfer to the following account:
Beneficiary: AGRO-TURISMO AMAIDO, SL
Bank: Herrero Sabadell
Address: Finca Amaido, s/n – 33774 SAN TIRSO DE ABRES (Asturias) Account
Number: 0081-5530 -43-0001106417

To expedite and secure transfers received from abroad, you must provide the issuer with the BIC and IBAN codes:
IBAN: ES8000815530430001106417
BIC / SWIFT CODE: BSABESBBXXX

It is very important that in the SENDER or ORDER field you indicate the following: Reservation number – Your name and surname

You have a period of 7 business days to order the transfer after making the reservation. The reservation will not be considered effective until we confirm the corresponding payment.

• Language of formalization of the contract
The language or languages ​​in which the contract may be formalized on this website is Spanish.

AVAILABILITY OF THE SERVICE
If the Campsite cannot provide the contracted cabin for reasons that are not attributable to it and if it is impossible to provide the services under the contracted conditions, it will offer the user a refund of the reservation.

• Right of withdrawal
If you are not satisfied, you can return your purchases made at www.amaido.com in our office located at FINCA AMAIDO, S/N – 33774 SAN TIRSO DE ABRES (ASTURIAS), by completing the withdrawal document provided to you. you can download below.

The maximum period to request a return is stipulated in the following periods, from receipt of the order:
-14 calendar days for all products in our online store.

The return will be made in the same payment method as the purchase. This right is additional to the right of guarantee recognized in RDL 1/2007 of November 16 on the defense of consumers and users.

The circumstances that may cause a return are the following:

a) If you are not satisfied with the product you have ordered: You can return it by courier to AGRO-TURISMO AMAIDO, SL We will refund the amount of the product but not the cost of returning the product.

b) If you wish to make an exchange for another item, the return costs will not be assumed by AGRO-TURISMO AMAIDO, SL

c) Defective product of origin: Without prejudice and in addition to the right of guarantee, AGRO-TURISMO AMAIDO, SL offers you the possibility that, within a period of 14 calendar days from receipt, you can request the replacement of the product with another identical one, in perfect state. Once AGRO-TURISMO AMAIDO, SL receives the defective product, it will send you another one. In this case the change will always be made for the same article or reference. You will only be invoiced for the first shipment, and AGRO-TURISMO AMAIDO, SL will be responsible for the shipping costs corresponding to the return and new shipment.

d) Product that, by mistake, does not correspond to the one ordered: AGRO-TURISMO AMAIDO, SL will bear the cost of collecting the wrong product and delivering the product corresponding to the order placed.

e) The products must be packed and unsealed. The packaging must be in perfect condition and keep all its accessories and instructions of origin to be able to be returned.

Neither in the physical stores, nor in the online store of AGRO-TURISMO AMAIDO, SL, returns of products that have not been purchased in the entity will be accepted.

In all cases, the products must be in perfect condition, in their original packaging and with manuals, accessories or promotional gifts, if any, included.

Download the withdrawal document here.

APPLICABLE LEGISLATION AND JURISDICTION
The relationship between AGRO-TURISMO AMAIDO, SL and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Courts and Tribunals of the corresponding city.

ONLINE DISPUTE RESOLUTION PLATFORM
The entity is adhered to the resolution of online disputes in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is It is available at the following link:

http://ec.europa.eu/consumers/odr/

Consumers will be able to submit their claims through the online dispute resolution platform.